Orders placed through this site are processed and supported by CartPanda. Every refund request is reviewed and settled by the CartPanda support team, following the steps set out below. To open a request, write to support@cartpanda.com and keep that address on copy in anything else you send about the same order.
Guarantee period
You have 60 days from the date of purchase to ask for your money back. Consumer law in your country or state may also give you a separate right of withdrawal, and where that right is broader than what is written here, the law applies. Requests are assessed against the rules in force where you live.
How a refund request is handled
Because these are physical goods, support works through the following sequence:
- An offer to keep the product. Support will first propose a partial refund — beginning at 35% — so that you keep the bottles and skip the time and cost of posting them back.
- Return by mail. If you would rather not take that offer, the product goes back to an address that support gives you. Wait for that address before shipping anything; parcels sent elsewhere cannot be traced to your order.
- Refund in full. Once the return is confirmed as delivered to the correct address, the whole amount is reimbursed.
Damaged, incomplete or incorrect orders
If what arrives is broken, missing items, or simply not what you ordered, write in with clear photographs of the product and the packaging. Support decides between a replacement and a proportional refund based on what the photos show, so the more legible they are, the faster it moves.
How you are charged
Current packages:
- 1 bottle — $59.00, charged once
- 2 bottles — $79.00, charged once
- 3 bottles — $89.00, charged once
Offers presented after checkout
After the order goes through, CartPanda may show you further offers on the next screens. Some of those are recurring plans, priced and billed separately from the purchase described above. You only have one if you accepted it yourself on that screen, and it shows up on your statement as its own charge.
To end a recurring plan you accepted, email support@cartpanda.com with your order number and say you want to cancel; you will get a confirmation by email. Cancel before the renewal date if you want to avoid the next billing cycle.
Cancelling and refunding are two different things: stopping a plan prevents charges from here on, but it does not undo one that already went through. If you want money back for a charge already taken, say so in the same email and it will be reviewed under the procedure above.
How the money reaches you
Approved refunds go back to the payment method used at checkout. How long the funds take to show up depends on your bank or card issuer.
Write to us before opening a dispute
If something looks wrong with an order or a charge, email support first. Most cases are settled in a couple of messages, and a refund handled that way reaches you considerably sooner than one that goes through a card dispute.
Contact
Order & billing support: support@cartpanda.com
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